This post is Part 2 of our “Make an Impact” blog series, where we are laying out a 30-60-90-day plan for the new CEO to hit the ground running.
In Part 1, we talked about the importance of assessment. Before you can determine what changes need to be made, you must first spend time assessing your current situation—understanding your people, products, and priorities, and how they’re currently working together to achieve company goals. Or, in many cases, how they’re not currently working….
If you’ve been in assessment mode for the last 30 days, then you may be ready to move into the next phase of the process: the build.
Part 2 | Days 30-60 – BUILD
At this point, you don’t yet have a plan for change in place. Now that you have a good idea of how things are currently operating, it’s time to begin building your new blueprint for success. This involves 3 steps: building relationships, building rapport, and building your actual plan.
Step 1: Build relationships
You’ve gotten to know your people. You can address them by name; you know where they are in the office organizational chart, their current title, and how they operate with cross-functional teams to get the job done. Now, you must strengthen your relationship by establishing clear expectations. Let your employees know what you expect from them, as well as what they can expect from you. As you continue conversations with your workforce, it’s also a good time to assess their strengths and engagement levels.
At Throwing Words, we use Gallup’s StrengthsFinder® instrument to help leaders understand the strengths of their team members. We then help you organize your teams based on the different, but complementary strengths your members possess. This unlocks the true power behind your organization as people work together more effectively to achieve shared goals.
Step 2: Build rapport
As you build relationships, you’re also building rapport. Here, you’ll want to spend time establishing trust with your team, including employees and key stakeholders at the executive level. Also, don’t forget about your customers! You’ve spent time assessing your product quality, sales, and budget. What can you do now to improve the customer experience and increase revenue? Focus on quick wins that can be accomplished over the next 30 days.
Step 3: Build the plan
Once you’ve gained the trust of those around you, you can feel confident they’ll invest in a new plan to achieve success. Establish new priorities based on your current assessments, and be sure to take the thoughts, opinions, and experiences of your people into careful consideration. Involving them in the process of laying out the blueprint will further establish trust and rapport and make them feel more engaged and empowered to do the work required.
And stay tuned for Part 3, which lays out the final 30 days of your plan in our “Make an Impact” blog series. We’ll discuss the steps necessary for implementing your plan most effectively.
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